Question 1

What is PackEmStackEm?

Accepted Answer

PackEmStackEm is a professional packing service that prepares homes and businesses for moving by packing smaller household and office items efficiently. Our trained packing technicians organize and pack belongings so movers can safely transport them.

Important: PackEmStackEm is not a moving company. We specialize exclusively in packing preparation.

Question 2

What items does PackEmStackEm pack?

Accepted Answer

Our technicians pack everyday household and office items that are 30 lbs and under, including:
• Kitchen items
• Clothing and closet contents
• Bathroom supplies
• Office materials
• Books and decor
• Dining room items
• Personal belongings

These smaller items represent the majority of packing work in most homes.

Question 3

What items do you NOT pack?

Accepted Answer

PackEmStackEm does not pack:
• Fragile or delicate items (china, glassware, artwork, antiques, etc.)
• Items over 30 lbs
• Jewelry or valuables
• Cash or important documents
• Firearms or weapons
• Hazardous materials
• Illegal substances

Customers should remove these items before the crew arrives.

Question 4

Do you move or transport items?

Accepted Answer

No. PackEmStackEm does not transport belongings or provide moving trucks. We prepare items for moving companies by packing them safely and organizing them into labeled boxes.

Question 5

Do you pack furniture?

Accepted Answer

No. Furniture, appliances, and heavy items over 30 lbs are outside the scope of our service.

Question 6

How far in advance do I need to schedule my service?

Accepted Answer

All PackEmStackEm services must be scheduled at least 72 hours before your move date. This allows our team to review your Digital Checklist and properly prepare your service.

Question 7

How do I book a PackEmStackEm service?

Accepted Answer

Customers can book services through our website or by contacting customer care. The booking process includes:
1. Selecting your service package
2. Completing payment
3. Filling out the Digital Packing Checklist
4. Scheduling your packing appointment

Question 8

Can I schedule same-day packing?

Accepted Answer

No. To ensure quality service and proper preparation, PackEmStackEm requires a 72-hour advance booking window.

Question 9

What happens after I book my service?

Accepted Answer

After booking, you will receive:
• A confirmation email or text
• A link to complete your Digital Packing Checklist
• Appointment details for your packing day

A supervisor may also review your checklist before your appointment.

Question 10

What is the Digital Packing Checklist?

Accepted Answer

The Digital Packing Checklist allows you to tell us exactly what rooms and items need to be packed before our team arrives. This helps us prepare the right crew and materials for your service.

Question 11

Do I have to complete the checklist?

Accepted Answer

Yes. The checklist ensures our team understands your packing needs and helps your service run efficiently. Incomplete checklists may delay or prevent service.

Question 12

How long does the packing service take?

Accepted Answer

Most PackEmStackEm services take approximately 45 minutes to 1 hour per home, depending on the service package and the number of rooms being packed.

Question 13

How many technicians arrive for my service?

Accepted Answer

PackEmStackEm crews typically consist of 2–3 professional packing technicians, depending on the size of the job.

Question 14

Do I need to be home during the packing service?

Accepted Answer

Yes. An adult 18 years or older must be present during the entire service appointment.

Question 15

What should I do before the crew arrives?

Accepted Answer

Before your packing appointment:
• Remove valuables and important documents
• Secure pets
• Ensure rooms are reasonably organized
• Clear pathways for technicians

This helps our crews complete the job efficiently.

Question 16

What happens when the crew arrives?

Accepted Answer

When the crew arrives:
1. The supervisor reviews your Digital Checklist.
2. The team confirms which rooms and items will be packed.
3. Packing begins according to your checklist instructions.
4. Boxes are labeled clearly for movers.

Question 17

What happens if my home is not ready for packing?

Accepted Answer

If our crew arrives and the home is not prepared according to service policies, the supervisor may document the issue and notify operations. Examples include:
• Excessive clutter preventing packing
• Undisclosed heavy items over 30 lbs
• Unsafe working conditions
• No adult present

In these cases, the crew may leave the property and a 20% dispatch fee may apply.

Question 18

What is the 20% dispatch fee?

Accepted Answer

If a crew arrives and cannot perform the service due to policy violations or unsafe conditions, a 20% service dispatch fee may be charged. Customers agree to this policy when booking.

Question 19

Do you provide packing supplies?

Accepted Answer

Customers may provide their own packing materials or purchase PackEmStackEm Moving Kits through our website. Moving kits may include:
• Moving boxes
• Tape
• Labels
• Packing materials

Question 20

How much does PackEmStackEm cost?

Accepted Answer

Pricing depends on the size of your home and the type of service selected.

Example starting prices include:
• Apartment / Condo packing from $149
• Townhome packing from $299
• Single family home packing from $499

Additional services such as unpacking or loading may be available.

Question 21

Are there discounts available?

Accepted Answer

Yes. PackEmStackEm offers special programs and discounts for:
• Seniors
• Real estate agents
• Property managers
• Corporate relocation programs
• College students

Contact us for more information.

Question 22

Do you offer unpacking services?

Accepted Answer

Yes. Our UnPackEmStackEm service allows our team to unpack boxes in your new residence and organize items. This service is available for apartments, condos, townhomes, and single-family homes.

Question 23

Do you offer loading assistance?

Accepted Answer

Yes. For customers with their own vehicles, we offer a loading service for packed boxes. This service applies to boxes 30 lbs and under only.

Question 24

Do you work with real estate agents?

Accepted Answer

Yes. Real estate agents can offer PackEmStackEm services to clients as part of a home sale or closing gift. Agents may also receive special discounts through our Real Estate Program.

Question 25

Do you work with apartment properties?

Accepted Answer

Yes. PackEmStackEm offers a Built-In-Lease Program for property management companies. This program allows apartment communities to provide guaranteed packing services to residents moving in or out.

Question 26

What is the cancellation policy?

Accepted Answer

Customers must cancel or reschedule their appointment at least 48 hours before the scheduled service time.

Question 27

What happens if I cancel late?

Accepted Answer

Cancellations made within 48 hours may be subject to cancellation fees depending on the circumstances.

Question 28

How can I contact PackEmStackEm?

Accepted Answer

You can reach PackEmStackEm Customer Care by phone or through the website.

Phone: (507) 335-4209

Our team is happy to answer questions and help schedule your packing service.

Frequently Asked Questions

General Service Questions

Booking & Scheduling

Digital Packing Checklist

Packing Day

Service Policies

Pricing

Add-On Services

Real Estate & Property Programs

Cancellation & Changes

Customer Support

Why Choose PackEmStackEm?